1 reviews | Active since Jan 2025
Rain wake up !!!
"Concern with Rain Service Billing - my Service is not Connected after payment Whats going on !!!!!!
Double check my payments And please wake up !!! I've been a loyal Rain customer since 2019, consistently paying my monthly subscription. However, in January 2025, I missed my payment. My package, R285, includes 19 hours of daily WiFi.
On January 17, 2025, I settled my account with the required R285 payment, which didn't cover a full month. I found it unreasonable that Rain didn't offer a pro-rated payment option.
To my surprise, Rain contacted me, requesting an additional R200+ payment to restore my WiFi services. I'm disappointed in Rain's billing approach, which seems unfair and calculated solely for revenue.
I hope Rain reevaluates their customer-centric approach and provides more flexible billing options."
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
