CM
Cathrine M
1 reviews | Active since Aug 2013
06 Aug 2020, 08:40
Rain - Very poor connection which is close to no connection for 4g unlimited
My connection for 4g unlimited is very poor. I cant even attend meetings online and it keeps buffering. Why continue to advertise when your connection is this poor??? I have sent several messages and all i get are promises and apologies. Rain company stop apologizing for the poor connection and start doing something about it. Its been a month plus of just apologizing and empty promises.As a company its time you start giving people the value for their money. Now i understand the concept that a company can stay in business through the way they treat their customers.
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Replies (3)
Rain's replyOfficial
06 Aug 2020, 10:20Hi Cathrine
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply06 Aug 2020, 10:20
Official
Hi Cathrine
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
CM
Cathrine M's updateReviewer Update
06 Aug 2020, 14:39Thank you for the reply. When is the consultant going to call me? Now i had to remove your sim card because it doesn't have connectivity what soever yet am being billed for uncapped.
CM
Cathrine M's update06 Aug 2020, 14:39
Reviewer Update
Thank you for the reply. When is the consultant going to call me? Now i had to remove your sim card because it doesn't have connectivity what soever yet am being billed for uncapped.
CM
Cathrine M's updateReviewer Update
12 Aug 2020, 12:09Am still waiting for a phone call from Rain. This is the second month full of excuses and promises to assist me with my 4g connection. I wonder what is your excuse this time around.Do you even care for your customers or all you want is the money?
CM
Cathrine M's update12 Aug 2020, 12:09
Reviewer Update
Am still waiting for a phone call from Rain. This is the second month full of excuses and promises to assist me with my 4g connection. I wonder what is your excuse this time around.Do you even care for your customers or all you want is the money?