SM
Sharon M
1 reviews | Active since Jan 2021
11 Mar 2022, 13:58
Rain very dissatisfied
I have been waiting for a query to be resolved for over 48 hours I own a 4G n 5G router where I am struggling with Latency and internet that is down Kyle from Rain advised me to keep services running on 5G and cancel 4G I stay in Roodepoort and Internet has been down for 72 hours I have been escalating #*** - Web-Optimise *** and Spoke to a Rude consultant Marisa who told me that I need to wait unfortunately there was no results that she could do I work remotely and its frustrating to me as I am loosing on my hours The company cannot dispatch Technical support for the towers to resolve this but month end R1000 will be depited
Helpful (0)
Replies (3)0
Replies (3)SM
Sharon M's updateReviewer Update
11 Mar 2022, 16:33Located in Princess why cant you link me that Tower
SM
Sharon M's update11 Mar 2022, 16:33
Reviewer Update
Located in Princess why cant you link me that Tower
SM
Sharon M's updateReviewer Update
11 Mar 2022, 16:38The dissatisfaction comes when one of the consultants says Rain takes a year to fix tower issues and no TAT no SLA but full subscription is required. As company there is a Plan of Action required for customer services and the Adherence Im getting from Rain is poor. Since Tuesday why could I not be linked to the Tower in Princess We've received your request | ***4
SM
Sharon M's update11 Mar 2022, 16:38
Reviewer Update
The dissatisfaction comes when one of the consultants says Rain takes a year to fix tower issues and no TAT no SLA but full subscription is required. As company there is a Plan of Action required for customer services and the Adherence Im getting from Rain is poor. Since Tuesday why could I not be linked to the Tower in Princess We've received your request | ***4
SM
Sharon M's updateReviewer Update
22 Apr 2022, 10:50No loadshedding but towers are always down this Fancy advertising of thiers that 5G is best its Run for your life currently looking at Fibre installations.
SM
Sharon M's update22 Apr 2022, 10:50
Reviewer Update
No loadshedding but towers are always down this Fancy advertising of thiers that 5G is best its Run for your life currently looking at Fibre installations.