LK
Linda K
1 reviews | Active since Jun 2018
20 Nov 2024, 16:16
RAIN - Very disappointing and can't commit to agreed dates
This has been an ongoing issue and nothing has been resolved. Rain keeps debiting money on a date that is not agreed on, last month I spoke to one of the consultants and she promised that this will not happen again. Money was debited from my account today and the agreed date of debit is the 25th. I logged a ticket and I received a call but the agent or consultant just keeps quiet on the phone. I even asked them not to manage my account they must just debit on the 25th.
THIS MUST BE SORTED OUT URGENTLY!!!!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
20 Nov 2024, 16:41Hi Linda K,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply20 Nov 2024, 16:41
Official
Hi Linda K,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
LK
Linda K's updateReviewer Update
20 Nov 2024, 17:03I changed the billing date on the 16 November how? And why would I want it to bill on the 20th?
Please investigate how that date was changed and who changed it
Please investigate how that date was changed and who changed it
LK
Linda K's update20 Nov 2024, 17:03
Reviewer Update
I changed the billing date on the 16 November how? And why would I want it to bill on the 20th?
Please investigate how that date was changed and who changed it
Please investigate how that date was changed and who changed it
LK
Linda K's updateReviewer Update
20 Nov 2024, 17:04The last time I spoke to anyone from Rain was last month. Can I also request the recording please as this doesn't make any sense to me
LK
Linda K's update20 Nov 2024, 17:04
Reviewer Update
The last time I spoke to anyone from Rain was last month. Can I also request the recording please as this doesn't make any sense to me
LK
Linda K's updateReviewer Update
20 Nov 2024, 21:30I want to know who made the change please. I am sure your system can show who made the change and how the change was made through app or what etc.
This clearly means our information can be changed anytime without our consent.
This clearly means our information can be changed anytime without our consent.
LK
Linda K's update20 Nov 2024, 21:30
Reviewer Update
I want to know who made the change please. I am sure your system can show who made the change and how the change was made through app or what etc.
This clearly means our information can be changed anytime without our consent.
This clearly means our information can be changed anytime without our consent.