KJ
Karen J
1 reviews | Active since Jun 2016
27 Jun 2024, 08:55
RAIN - VERY BAD SERVICE!!!
I have yet to have someone at RAIN to call me and sort out my connectivity issues?? It's gotten very embarrassing as now I have to put my camera off for all meetings with my clients!!! This has been going on for well over 2 and a half months and they just don't get back to you!!!
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
27 Jun 2024, 09:00Hi Karen J.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply27 Jun 2024, 09:00
Official
Hi Karen J.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
KJ
Karen J's updateReviewer Update
27 Jun 2024, 12:44Please try ***
KJ
Karen J's update27 Jun 2024, 12:44
Reviewer Update
Please try ***
KJ
Karen J's updateReviewer Update
27 Jun 2024, 12:51Please try ***
KJ
Karen J's update27 Jun 2024, 12:51
Reviewer Update
Please try ***
KJ
Karen J's updateReviewer Update
27 Jun 2024, 21:20They talk absolute *******!! Lol... the worst service Ive ever had! Anyone have suggestions for me for a good ISP?
KJ
Karen J's update27 Jun 2024, 21:20
Reviewer Update
They talk absolute *******!! Lol... the worst service Ive ever had! Anyone have suggestions for me for a good ISP?
KJ
Karen J's updateReviewer Update
27 Jun 2024, 22:56"Please be advised, kindly note that the 5G towers in your surrounding area are currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G tower is fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.
Regards,
rain."
For almist 3 months?? What a joke!! And Ive had not one call on either of the numbers I gave you!!! I want a refund or send me a new router urgently!!! *** or ***
Regards,
rain."
For almist 3 months?? What a joke!! And Ive had not one call on either of the numbers I gave you!!! I want a refund or send me a new router urgently!!! *** or ***
KJ
Karen J's update27 Jun 2024, 22:56
Reviewer Update
"Please be advised, kindly note that the 5G towers in your surrounding area are currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G tower is fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.
Regards,
rain."
For almist 3 months?? What a joke!! And Ive had not one call on either of the numbers I gave you!!! I want a refund or send me a new router urgently!!! *** or ***
Regards,
rain."
For almist 3 months?? What a joke!! And Ive had not one call on either of the numbers I gave you!!! I want a refund or send me a new router urgently!!! *** or ***
KJ
Karen J's updateReviewer Update
27 Jun 2024, 22:57Thats such a Bull excuse!! This has been going in 3 months now!!!
KJ
Karen J's update27 Jun 2024, 22:57
Reviewer Update
Thats such a Bull excuse!! This has been going in 3 months now!!!
KJ
Karen J's updateReviewer Update
28 Jun 2024, 20:36Well I finally received a call from Rain today, telling me its been a 3 month battle trying to fix the tower where I live in Durban, and they promised to send a technician to my house next Monday or Tuesday to sort out my router and direct me to a new tower, but I'm certain like all call centers in SA, it's "all talk and no action"!! I'll let you know if they keep to their word as it's been very embarrassing for me joining client meetings where you get bombed out due to connectivity!
KJ
Karen J's update28 Jun 2024, 20:36
Reviewer Update
Well I finally received a call from Rain today, telling me its been a 3 month battle trying to fix the tower where I live in Durban, and they promised to send a technician to my house next Monday or Tuesday to sort out my router and direct me to a new tower, but I'm certain like all call centers in SA, it's "all talk and no action"!! I'll let you know if they keep to their word as it's been very embarrassing for me joining client meetings where you get bombed out due to connectivity!