RAIN using Covid as excuse...!!!

RAIN support is terrible. Emails are often ignored, or rep**** to weeks later than the 24-48 hours promised via their automated reply.

I have a mi-fi router purchased from RAIN. The battery started swelling, and noe the device doesn't work. RAIN promised me a replacement, as the device was under warranty. Now going on 3 months and no response... Muriel Mano promised me a replacement on 29/05/2020 !!!

I have now asked for a refund on the device so I can purchase a new one.

My cell phones at home are taking beating as we need to create a hot-spot to be able to work from home, do school work, etc.

I'm sure RAIN will respond with an apology and a promise for an agent to contact me, as they've done so predictably every time...

To think that I used to be such a big advocator of their service...