RM
Ryan M

1 reviews | Active since Mar 2019

15 Dec 2022, 17:33

Rain uses ***** to force early payments.

Rain decided that it is a good idea to place customers in arrears today, to force everyone to pay earlier than their agreed upon billing date. My debit order goes off every month, and I have already paid my latest bill on the 30th November. Today is the 15th Dec, yet Rain now falsely claims that I am in arrears, despite the fact that today is not the 30th December. I phoned them. They place you on hold indefinitely until you hang up. Eventually Rain admitted that they had loaded an arrears status in error but they were unable to change this status. They say I must pay earlier now to reconnect my internet.

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Replies (1)
Rain
Rain's reply15 Dec 2022, 17:40
Official
Hi Ryan.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.