MP
Madre P

1 reviews | Active since Feb 2022

12 Feb 2025, 16:51

Rain useless, rude and *******

Rain is Useless.. Quick to take your money but never ever communicates. You ask to speak to someone higher up and they escalate and you never hear from them again. I just lost it wit the employee JANE. Who i explained to that they billed me twice in the same week. And now they want me to pay another R3240 again. This is unacceptable i cannot express how angry i am. She told me i can make a payment arrangement. But how do they want me to pay the amount they debited wrongly again. She told me its my own fault. I cannot believe this is how RAIN treats their clients.

Utterly Useless!!! And i hope they see this and i hope they contact me because i will be waiting... with my lawyer!!!!

0
Replies (2)
Rain
Rain's reply12 Feb 2025, 18:07
Official
Hi Madre P,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
MP
Madre P's update01 Mar 2025, 15:48
Reviewer Update
You said you fixed it but it is the same again.
Call me Urgently Please