AN
Anesh N

1 reviews | Active since Dec 2020

02 Mar 2023, 11:49

Rain Useless provider

Hi guys i trust all is well i just want to share my experience with this pathetic provider rain i spoke to gugu 2/03/2023 i was very high rate but nevertheless she hanged the call on me .i paid rain 4th january 2023 for they wifi services which worked till 4th february 2023 . once february came i only did payment on the 16th of february 2023 .Rain has cut my services and all of a sudden advised that my payment for february is for january i had no idea the services work in arrears nevertheless we havent even used the services for a full month and they cut my services and is advising me to pay another r529 for february what absolute nonsense they are robbing customers with money for services we are not receiving half of the time rain doesnt even work . Please guys dont do business with this *********** rogue company they will bull**** you and tell you that you must pay on your billing cycle and that we are paying backwards for they services that hardly ever works . Rain can go to hell you mother****ers

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Replies (2)
Rain
Rain's reply02 Mar 2023, 12:01
Official
Hi Anesh.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.

Best regards,

Rain
Rain's reply02 Mar 2023, 12:04
Official
Hi Anesh.

Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date (e.g. you pay for June's service in July on your set payment date).

Please note that you currently have an outstanding invoice for your service in February (144.43Gb data used) that is due in March. Please settle the outstanding invoice to resume your service.

Best regards,