Rain Useless
For more than a month now, I have been struggling with rain throttling my connection after 18:00 i have reported the issue on several occasions with no support all they do is a web optimize during the day when the issue is not present and close my ticket, I have sent countless mails to agent, Selwyn Mark Grimett (rain CeC) with no response and he just does a web optimize and closes my ticket, even when requesting my ticket be held open till resolution he does a web optimize and closes my ticket. I am at my witts end with rain and can truly vouch that they have no customer service at all
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Replies (1)'s updateReviewer Update
14 Jan 2022, 19:45Issue still occuring speedtest done at 19:40 on 14 January 2022, ping at 976ms download 1.99mb and upload at 0.00mb, still no assistance, as we speak they are digging for fibre installation in my street and I will not even hesitate once fiber is active to drop Rain as they clearly dont show any interest in keeping their customers!
's update14 Jan 2022, 19:45
Reviewer Update
Issue still occuring speedtest done at 19:40 on 14 January 2022, ping at 976ms download 1.99mb and upload at 0.00mb, still no assistance, as we speak they are digging for fibre installation in my street and I will not even hesitate once fiber is active to drop Rain as they clearly dont show any interest in keeping their customers!