CD
Chris D

1 reviews | Active since Apr 2010

09 Jun 2024, 11:31

Rain useless customer service

I recently acquired rain Internet with sim cards. I ported my 2x numbers to the new sim but it turns out I dont have any signal on the second number due to the sim cards run off 4G only and that phone is a 3G phone. Ive had network failure in my area due to the tower going down. I must've called approx 5 or 6 times eventually the tower was fixed but the next morning it was dead again and I logged another call. But now the Internet speed on that tower is extremely low. I'm now forced to port my second number back to an operational network as I don't have the money purchase another new cell phone. I also purchased 1 Gig of data for my other rain sim but the data was never allocated but the amt of R50 was deducted off my bank account. I am not able to divert / forward any of the sim cards to alternative numbers as that function does not work. I have called in I 'n merous times they either canm8t hear me or the call goes dead or drops and other times when requested a call back 9 calls back ever. I have been with rain for 5 days and only have ongoing problems and they refuse to sort anything out but they want their money. I spoke to Zingguza yesterday which was Saturday and gave him 4x snags which I am experiencing and still noth8nhvhas been done after he promised me he was going to get everything sorted for me. Rain has the most useless and *********** staff under the sun. What a **** company to have as your Internet and cellphone provider. Fix your **** or I will cancel!

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Replies (4)
Rain
Rain's reply09 Jun 2024, 12:09
Official
Hi Chris D,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.
CD
Chris D's update12 Jun 2024, 05:16
Reviewer Update
Att: Tina
I'm still waiting for my data and I'm now running out if data

This is now becoming rediculous
CD
Chris D's update18 Jun 2024, 14:49
Reviewer Update
I have left 3x support call request and nobody is calling me back what is the issue your staff deliberately does not follow up with a support call really frustrating when your staff do not do their job. What is going on and why does Tina not call me back??? Must I really keep on having problems with your company and services????
Rain
Rain's reply23 Jul 2024, 21:37
Official
Hi 

Thank you for taking our call, we're glad to have been of service.

Regards,
rain.