RAIN- USELESS!!!!!

RAIN HAS NOT CONTACTED ME REGARDING MY MATTER that I have posted about on the 13th of October again!! I am still receiving messages that I owe money!!! When is someone going t do their work!!!! I have cancelled my subscription with Rain in March 2022. They called me to tell me I have a balance outstanding of almost R3000. I phoned them to sort this out and apparently it was their fault and that we haven't paid the last month end of February, even though it was a debit order- so don't understand how I had to pay it if they take the money. But I did pay it up and they said that it is sorted and the account has been closed. For the last 3-4 months I am struggling with the messages coming that I still owe money and every single time I phone I have to explain the whole situation again- going back and forth eventually the consultant can tells me it is sorted out and I don't have to worry. So, why do I keep getting messages if it is sorted out? And I am scared that if I don't phone them then it gives me a bad name or affects my credit score. The people behind the scenes are not doing their job!! That is why we left Rain and will never make use of their services again. No one can give me an email on black and white with confirmation that it has been handled and the account is closed!!! I am just so disappointed and frustrated with this company!!!!!