RAIN - Use someone else if you want internet

On the 27th of April my husband and I, very excitingly headed for seapoint to collect our 30MB RAIN router we ordered the day before. We returned home to Paarl, plugged it in on the friday and where welcomed by next to nothing in terms of internet, ranging from KBytes to a few MBytes one second to the next. As we had to leave for a wedding for the weekend, we left it to the week to sort out.

Tuesday morning, I called RAIN and was politely helped by an Indian gentleman that told me to call back when I am at the router as he can see we are connected to a tower 2.3km away, when their is one 1.3km away. On my return home a little later I was greeted by a new agent, she had rerouted the router from the 5G tower to a 4G tower nearby. She then asked that I give it 10minutes an she will call me back. That is yet to happen. No improvement, in fact the only thing we successfully did with this connection was waste 8GB of our own personal data each time it dropped. We also had a lovely 2.5hours watching a 1.5hour movie as it constantly dropped to 0KBytes and had to refresh. It was like having a dialup again without the noise.

After both of us having called for DAYS on end, with these reference numbers: ***, ***, ***, ***, ***, ***, *** - Only to be told when calling again today 16.05.2023 at 13.31 that the cancelation was never done. We had cancelled within 7 days, and these people have stalled for weeks now and want to charge us for 16GB use over a few days on a 30MB line!. As we are AVID Netflix and gaming people with 2 littles on their tablets as well, that would be our usage within hours... not 12 days. Pathetic

On their routers app - 196.168.0.1 - i have numerous screenshots within minutes and video of usage being the following within only 2 minutes: 22.42PM - 40.69MB down 112.95KB up 22.42PM - 3.62MB down 64.62KB up 22.42PM - 2.7KB down 15.35KB up 22.42PM - 3.44KB down 26.02KB up 22.42PM - 0.63MB down 28.91KB up 22.42PM - 6.22MB down 28.95KB up 22.42PM - 11.2MB down 58.82KB up 22.42PM - 16.26MB down 42.8KB up 22.42PM - 10.3MB down 56.87KB up 22.42PM - 16.18MB down 94.49KB up 22.43PM - 28.74MB down 59.27KB up 22.43PM - 0.81MB down 14.13KB up 22.43PM - 2.74MB down 38.77KB up 22.43PM - 0B down 9.3KB up 22.43PM - 0B down 0B up 22.43PM - 0B down 13.3KB up 22.43PM - 0B down 0B up 22.43PM - 0B down 5.41KB up 22.43PM - 0B down 1.87KB up 22.43PM - 0B down 0B up 22.43PM - 8.88KB down 292.91KB up 22.43PM - 80.59KB down 60.35KB up 22.43PM - 7.61KB down 4.23KB up 22.43PM - 1.41KB down 22.41KB up 22.43PM - 5.27MB down 49.34KB up 22.44PM - 3.02KB down 7.24KB up

That is not service, that is barely WIFI - We would just like someone to collect the router and our money back. But it seems RAIN is out to keep it. Their support staff are easily offended, kurt, pompous and not helpful whatsoever.

We would like to speak to someone with authority to arrange for this to happen and it is just not happening. Not to mention the POPIA act not seeming to be a concern

Getting the router 10/10 RAIN WIFI - 0/10 - don't waste your money