Item: Rain
Rating: 2
Author: Seelan P

Rain's replyOfficial

05 Nov 2024, 09:45

Hey Seelan P,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your speeds query and we will be in touch to assist further.

Regards,
rain.

Rain's reply05 Nov 2024, 09:45

Official

Hey Seelan P,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your speeds query and we will be in touch to assist further.

Regards,
rain.

SP

Seelan P's updateReviewer Update

06 Nov 2024, 07:40

Hello. No that was not what I was told. I was told that I will get 30 mbs download speed and 30 mbs upload speed 30 mbs upload speed. I researched this and you can only get such speeds where upload and download speeds are the same on fibre not on this 5 g router. Please give me a call to cancel this wi fi and refund me for the rest of the month I will not use this router. Please check the sale call made to me from *** on the 30th of October 2024 at 15:57. If I was told that I would get 30 mbs upload and download speed and that is obviously not true, I want a refund for the rest of the month I will not use the router and I will return the router as soon as this month to month deal is cancelled and I get a refund less the days I have used the router.

SP

Seelan P's update06 Nov 2024, 07:40

Reviewer Update

Hello. No that was not what I was told. I was told that I will get 30 mbs download speed and 30 mbs upload speed 30 mbs upload speed. I researched this and you can only get such speeds where upload and download speeds are the same on fibre not on this 5 g router. Please give me a call to cancel this wi fi and refund me for the rest of the month I will not use this router. Please check the sale call made to me from *** on the 30th of October 2024 at 15:57. If I was told that I would get 30 mbs upload and download speed and that is obviously not true, I want a refund for the rest of the month I will not use the router and I will return the router as soon as this month to month deal is cancelled and I get a refund less the days I have used the router.

SP

Seelan P's updateReviewer Update

07 Nov 2024, 14:02

Good day. I have reset the router twice and moved the router to different places within the house. The highest upload speed I could get was 11.4 mbs. As stated before I need a minimum upload speed of 15 mbs to work. As stated before the consultant told me I will get 30 mbs download and 30 mbs upload speed. This cant be true as based on research I did, only fibre can get similar download and upload speeds. The download speeds are well above the 30 mbs ranging at 30-35 mbs, but unfortunately that does not help. Please affect cancelation as of tomorrow the 8th November 2024 and please arrange for a refund for the rest of the month.

I will send a private message with the collection address.

SP

Seelan P's update07 Nov 2024, 14:02

Reviewer Update

Good day. I have reset the router twice and moved the router to different places within the house. The highest upload speed I could get was 11.4 mbs. As stated before I need a minimum upload speed of 15 mbs to work. As stated before the consultant told me I will get 30 mbs download and 30 mbs upload speed. This cant be true as based on research I did, only fibre can get similar download and upload speeds. The download speeds are well above the 30 mbs ranging at 30-35 mbs, but unfortunately that does not help. Please affect cancelation as of tomorrow the 8th November 2024 and please arrange for a refund for the rest of the month.

I will send a private message with the collection address.

SP

Seelan P's updateReviewer Update

08 Nov 2024, 14:14

To whom it may concern.
I have only received a confirmation that my router will be cancelled by month end. No mention of cancelation today or a refund.

Take this as a formal complaint giving your office 30 days before I approach the regulator. I noted my earlier message is not appearing, however I will screenshot this message to produce to the regulator.

Thank you.

SP

Seelan P's update08 Nov 2024, 14:14

Reviewer Update

To whom it may concern.
I have only received a confirmation that my router will be cancelled by month end. No mention of cancelation today or a refund.

Take this as a formal complaint giving your office 30 days before I approach the regulator. I noted my earlier message is not appearing, however I will screenshot this message to produce to the regulator.

Thank you.

SP

Seelan P's updateReviewer Update

08 Nov 2024, 14:36

Sorry, my apologies. The earlier message was sent on another post. I however would like my line cancelled today and a refund for the remainder of the month.

SP

Seelan P's update08 Nov 2024, 14:36

Reviewer Update

Sorry, my apologies. The earlier message was sent on another post. I however would like my line cancelled today and a refund for the remainder of the month.

SP

Seelan P's updateReviewer Update

08 Nov 2024, 16:55

Thank you. I will drop it off tomorrow.

Thanks

SP

Seelan P's update08 Nov 2024, 16:55

Reviewer Update

Thank you. I will drop it off tomorrow.

Thanks

SP

Seelan P's updateReviewer Update

12 Nov 2024, 12:46

Hi, someone has been trying to call me but I cant take calls from 08:00 to 16:00 hours. Please ask them to email me.

SP

Seelan P's update12 Nov 2024, 12:46

Reviewer Update

Hi, someone has been trying to call me but I cant take calls from 08:00 to 16:00 hours. Please ask them to email me.

Rain upload speed very low