OC
Omar C
1 reviews | Active since Oct 2024
03 Mar 2025, 19:24
Rain update
Update after writing a review my escalation from yesterday @ 11 was told will b sorted within the hour how ever after my review consultant tell me now @ 3 she escalating again mind you payment was made 15th last month it's only 3rd am I liable for the whole amount as I'm told to wait from yesterday somebody guide me a way forward I've put ref from yesterday's call phoned twice had no knowledge about it being told to wait till issue is resolved my issue is as I kno it's payed whose liable as I was cut of I can pay twice for an issue that's not on my end
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
03 Mar 2025, 19:38Hey Omar C,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's reply03 Mar 2025, 19:38
Official
Hey Omar C,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's replyOfficial
03 Mar 2025, 19:42Hey Omar C,
Please be advised, we have escalated the matter to the relevant team to assist with the account and once feedback si provided, we will be in touch.
Regards,
rain.
Please be advised, we have escalated the matter to the relevant team to assist with the account and once feedback si provided, we will be in touch.
Regards,
rain.
Best regards,
Rain's reply03 Mar 2025, 19:42
Official
Hey Omar C,
Please be advised, we have escalated the matter to the relevant team to assist with the account and once feedback si provided, we will be in touch.
Regards,
rain.
Please be advised, we have escalated the matter to the relevant team to assist with the account and once feedback si provided, we will be in touch.
Regards,
rain.
Best regards,
OC
Omar C's updateReviewer Update
03 Mar 2025, 20:03Whose going to b liable for the 2 days so this is the platform to get a reply even requested to speak to a manager to no avail 2mrw will b 3 days whose gna b liable if der is no error on my end witch I kno they isn't y couldn't you'll check before disconnecting network I've put a post in the morning and you reply on my update post is this wat customer service is about?? Escalation from Sunday whilst you have all the information on youlls computer that take 3 days to rectify cause I feel you'll are just trying to make my life hard I've been a customer a while I'd like to believe I kno wat the process is like this ain't it kind regards the idiot
OC
Omar C's update03 Mar 2025, 20:03
Reviewer Update
Whose going to b liable for the 2 days so this is the platform to get a reply even requested to speak to a manager to no avail 2mrw will b 3 days whose gna b liable if der is no error on my end witch I kno they isn't y couldn't you'll check before disconnecting network I've put a post in the morning and you reply on my update post is this wat customer service is about?? Escalation from Sunday whilst you have all the information on youlls computer that take 3 days to rectify cause I feel you'll are just trying to make my life hard I've been a customer a while I'd like to believe I kno wat the process is like this ain't it kind regards the idiot
Rain's replyOfficial
03 Mar 2025, 20:35Hey Omar C,
Please be advised, once we recieve feedback from the relevant team, we will be able to assist with a credit for the downtime you have experienced.
Regards,
rain.
Please be advised, once we recieve feedback from the relevant team, we will be able to assist with a credit for the downtime you have experienced.
Regards,
rain.
Best regards,
Rain's reply03 Mar 2025, 20:35
Official
Hey Omar C,
Please be advised, once we recieve feedback from the relevant team, we will be able to assist with a credit for the downtime you have experienced.
Regards,
rain.
Please be advised, once we recieve feedback from the relevant team, we will be able to assist with a credit for the downtime you have experienced.
Regards,
rain.
Best regards,