SN
SIHLE N
1 reviews | Active since Nov 2019
17 Jun 2022, 05:08
Rain unwillingness to help it's customer - paying for a service that is offline for 2 weeks now
I have been without a 5G Wifi connection in my area for two weeks due to according to rain fault internet tower in my area. I have escalated and send numerous emails over 15 emails sent however the problem has not been resolved. I am currently paying for a service that I am unable to use due to a error that is not on my side and no one from rain seems to be willing to assist. Terrible customer service and no value of customers
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
17 Jun 2022, 08:35Hi SIHLE
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply17 Jun 2022, 08:35
Official
Hi SIHLE
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
SN
SIHLE N's updateReviewer Update
17 Jun 2022, 08:39Can You please resolve this, I need to have access to use my wifi in my area. Someone must call me or send me a mail
SN
SIHLE N's update17 Jun 2022, 08:39
Reviewer Update
Can You please resolve this, I need to have access to use my wifi in my area. Someone must call me or send me a mail
SN
SIHLE N's updateReviewer Update
17 Jun 2022, 09:00Good day. It a there a timeframe on when this will be resolved as it has been over 10 days experience this problem above your 72 hours SLA
SN
SIHLE N's update17 Jun 2022, 09:00
Reviewer Update
Good day. It a there a timeframe on when this will be resolved as it has been over 10 days experience this problem above your 72 hours SLA