Rain Unprescribed Debit Orders and Rachia Maharaj a Very Rude Rain Agent

My Rain Account was double debited on 25 May and 1 June for R999 both times. My husband and I then logged a call (***) and Ruchia Maharaj then picked up the call on 13 July. To say Ruchia Maharaj is *********** & rude is an understatement for lack of a better word. She requested for proof of the debit orders which we provided and then proceed to ignore us until yesterday (24 Aug) when she decided to respond to our emails after further probing from us.

I even logged a call to get her assistance which she too ignored. Yesterday she then responded and tried push us back to the billing dept. Her and Rains behaviors have damaged our credit profiles because they just went in and took funds not meant for them and Ruchia is very unhelpful.

We spoke to your Richard from the Billing Dept who promised that the next debit order was supposed to be pro-rated for 5 days which is what should have been taken on the 25th of May to move the payment date from the 25th to the 30th but nothing of this sort happened.

Rain please can you allocate a helpful and not rude and arrogant agent to assist us with this refund and double debit matter. Ruchia Maharaj is not helpful and is very rude as well as passive aggressive.