Rain - Unlimited Incompetence Network

6 days of back and forth. 5 different "support" personnel, and not even 1 of them can solve my issue. Although I get emails stating that my request has been resolved.

The level of incompetence at Rain is second to none, really. Their after sales "support" is as useful as a lifeguard at the swimming Olympics. The conclusion to every phone call is, "I'll escalate the matter."

All this frustration was caused by one of their sales agent named Nonkululeko Khumalo.

I paid R499 to upgrade to 5G and now no one seems to know where the money went and I'm told I can't get a refund. Some Agents tell me the money paid the outstanding balance on the 4G, while others tell me the money will be refunded within 24 hours.