Rain unlimited 5G is a poor business they must just cancell my service once they refund me

Item: Rain
Rating: 1
Author: Andrew T

This is the worst Rain 5G service I have ever received in December the service was off for 2 weeks whilst I paid for a whole month and till today they can tell me how they will refund me now in January 2024 I paid for the service on the 31st Jan 2024 and now they debited my account again the 1st of Feb 2024. Now I want my money back they put me on hold and drop my call . I am spending R 20 just to try to get hold of them and still no answer these guys are sucking my money dry I don't now what to do any longer

Helpful (0)

Replies (2)

Rain's replyOfficial

03 Feb 2024, 11:33

Hi Andrew

We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.

Thank you.
rain.

Rain's reply03 Feb 2024, 11:33

Official

Hi Andrew

We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.

Thank you.
rain.

Andrew T's updateReviewer Update

03 Feb 2024, 13:31

Hi I still don't understand I did not use the service for January 2024 do I pay for a service not used?

I make a a Capitec payment on the 31st of January 2024 and another another debit order wend off the 1 st of Feb 2024 .

What are you saying can you not see there are 2 payments and your wifi rain was disconnected the whole of January 2024

I need my refund

Andrew T's update03 Feb 2024, 13:31

Reviewer Update