👉 Rain Uniloop Service Failure – Multiple Users Affected, No Support, Ongoing Costs
Three of us in our office have purchased the Rain Uniloop, and none of us have been able to activate our addresses successfully. Despite this being marketed as an unlimited service, we’ve all had to continuously purchase additional data just to stay connected.
We have contacted Rain multiple times, but each time we are either placed on hold indefinitely or do not receive any meaningful assistance.
This situation is becoming unnecessarily costly and extremely frustrating. If Rain is unable or unwilling to resolve this issue promptly, then they should arrange to take back their devices and cancel the service.
We expect a resolution as a matter of urgency.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
14 Apr 2026, 16:03Hi Philip,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Rain's reply14 Apr 2026, 16:03
Official
Hi Philip,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
's updateReviewer Update
14 Apr 2026, 16:31Hi, At this stage, we have already made multiple attempts to resolve this through your call centre, which has proven ineffective, and your support channels have not provided any meaningful assistance. We now require direct intervention from your team. Please arrange for someone to contact us urgently to resolve the activation issue across all affected users. If this cannot be resolved promptly, please provide clear instructions on how we can return the devices and cancel the service, as this situation is becoming unnecessarily costly. Looking forward to a prompt resolution.
's update14 Apr 2026, 16:31
Reviewer Update
Hi, At this stage, we have already made multiple attempts to resolve this through your call centre, which has proven ineffective, and your support channels have not provided any meaningful assistance. We now require direct intervention from your team. Please arrange for someone to contact us urgently to resolve the activation issue across all affected users. If this cannot be resolved promptly, please provide clear instructions on how we can return the devices and cancel the service, as this situation is becoming unnecessarily costly. Looking forward to a prompt resolution.
's updateReviewer Update
14 Apr 2026, 18:43as soon as what??
's update14 Apr 2026, 18:43
Reviewer Update
as soon as what??
's updateReviewer Update
14 Apr 2026, 19:58Hi, thanks for helping out, really do appreciate it, but one of the devices is still not working even after it has been activated. what could be the problem?
's update14 Apr 2026, 19:58
Reviewer Update
Hi, thanks for helping out, really do appreciate it, but one of the devices is still not working even after it has been activated. what could be the problem?
's updateReviewer Update
20 Apr 2026, 14:05Hi, This issue is persistent and remains unresolved across multiple users in our office. We have already attempted to resolve this through your call centre and support channels without success. In the meantime, we are continuing to incur additional costs for data on a service that was marketed as unlimited, which is unacceptable. Please do not request further back-and-forth communication. We require a direct call from a competent support representative to resolve this issue urgently. If this cannot be resolved immediately, please provide clear instructions for returning the devices and cancelling the service, as we will not continue paying for a non-functional product. We expect a concrete resolution or next steps without further delay.
's update20 Apr 2026, 14:05
Reviewer Update
Hi, This issue is persistent and remains unresolved across multiple users in our office. We have already attempted to resolve this through your call centre and support channels without success. In the meantime, we are continuing to incur additional costs for data on a service that was marketed as unlimited, which is unacceptable. Please do not request further back-and-forth communication. We require a direct call from a competent support representative to resolve this issue urgently. If this cannot be resolved immediately, please provide clear instructions for returning the devices and cancelling the service, as we will not continue paying for a non-functional product. We expect a concrete resolution or next steps without further delay.