Rain - unhappy customer!

I started using rain in 2020 never had a problem until this year. Never experienced such appalling service. From May this year I have logged so many complaints with them regarding connection issues. I received a call from their representative on the 1st of Aug and I informed her to cancel the service due to incompetency and poor service rendered. She promised to escalate it to the cancelations team. July and Aug were never debited as per our agreement that the service will be canceled. I am pretty sure they have a recording for that. I had never switched off my router and it proved that I never had service from late July to late September. I only had connection after they debited my account of which I disputed and was only told that the service doesn't show as canceled on their end. With out causing any further drama I used the service and on the 26th of October my account was debited 4 times making up R1587. 00 to only being told it's for outstanding invoices whereas I had canceled their service and it clearly showed on my router that the service was suspended. I have called in and also have engaged with the Rain team on Facebook DM. I have not received any help whatsoever from them. It really breaks my heart that I have to be ****** off my hard earned money for a pay as you use service and where by its their representatives fault that the service was not canceled. I am only asking for a refund of what is due to me and a canelcelation of their service.