Rain unexpectable and poor Service!!

If I could give 0 starts I would!

This is by far the worst service I recieved from any company, with the call center being situated in Asia the do not even understand a calling client.

We have changed our RainOne package to the business package with the instructions that the current package be canceled, the two current sim card numbers be ported to two of the new sim cards.

The first disappointment came with the delivery as the delivery was delayed due to the fact that the do not make notes on their system when talking to clients and they did not call the correct number to arrange the delivery after we have called the 4 times to give them the correct number.

Then came the next problem the sim cards to date still have not been ported (more then 30 days later) every time we call in we are been told the notes are not on their system and they would make the note, I have asked three times to speak to a manager to resolve this issue, only to be told they will call me back, to date I still have not recieved a call back.

Now the big issue when bill time came I am charged for both packages, after sending a mail and calling again our service is now suspended till Rain as completed their investigation!!! How do you suspend a service due to a fault on your company not being able to take proper instructions, failing to comply with request and when being asked what is happening and why instructions have not been followed the client is at the short end of your mistakes.

This is unexpectable and poor Service!!