Rain uncapped WiFi.

I took out a WiFi contract with Rain in November 2023. I received my device the 28th of November 2023. From day one the device did not wanted to connect and after numerous calls forward and backwards I eventually got an agent that assist me and a technician phoned me back. He discovered that the device is faulty and arranged to swop it with a better device.

So I received my new device Huawei 5G ALL-SCENARIO CPE N5368X on the 18th of December 2023 with a 5G Sim card just to discover that the Sim card never been activated and the system on there side was also not updated. 30 Calls later and numerous call requests been send and no response up till now. You can try to call and no one answer the phones. If they answer they tell you someone will get back to you and then they don't. I still waiting for someone to phone me back and solved my problem.

It is the 2 of February 2024 and my account was deducted from my account and still no service on the device and no usage of any data, and no answer or calls from there side. It is the worst service I ever experienced in my life.

Just today I made already over 30 calls since 12H00 and not a single answer from anyone.

So be careful, they are quick to sell but the after market service is one of the worst in South Africa.