RAIN UNCANCELABLE ACCOUNT

We logged ticket here on hello Peter on the 17 of April 2025 regarding cancellation of our rain account. We were called that even by consultant and gave our reasons for cancellation. He confirmed all is done and we have cancelled and that the router will be picked up end of April. The router has been picked up and every week rain try’s to debit my account. WHY? I have not utilized your services why the **** are you still debiting. I don’t owe you **** but now instead you now owe for every time you try debit there’s a fee I have to pay. I don’t understand if rain is competent or the consultant or there’s no communication between division because what the ****! So unprofessional and costing me. Get your **** together and stop debiting or calling me!!!!!!