SN
Sibongile N

1 reviews | Active since Nov 2019

28 Feb 2024, 15:45

Rain - unauthorised deductions and Dishonesty

😡😡😡I Pay For rain unlimited data bundles month to month without a contract, I have never signed any contract with rain and I advised by the Consultant that there is no contract and I will connected only when I pay for the bundles, so November til January I did not pay for my subscription cos I was using another network.

Now here is my frustration, Rain they deducted R1300 on the 23rd of January and when I called them they told me it was for those months that I did not Subscribe 😳😳 and then I asked how because that was not the Agreement? 😡😡😡😡 This was totally unfair very unfair and Dishonest, I want my Money Back.

Rain personnel are not Honest when selling you their Package, the deductions are unauthorized and certainly I was not Notified about those deductions they made.

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Replies (1)
Rain
Rain's reply28 Feb 2024, 15:48
Official
Hi Sibongile Happiness Nkosi, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.