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Ad C

1 reviews | Active since Dec 2017

31 Aug 2020, 09:15

Rain - Unacceptable Service. Totally useless

This is now my 5th request to downgrade my package and to date no one can assist me This is really unacceptable and I want this issue resolved ASAP A rain consultant e-mailed me and since then I have had no other feedback The info that she provided me was incorrect Consultant Name: Mpumelelo Ngcobo

0
Replies (4)
Rain
Rain's reply31 Aug 2020, 10:55
Official
Hi  Ad c

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline
 
AC
Ad C's update01 Sept 2020, 08:07
Reviewer Update
Hi Yeoline
My package has been downgraded but whe I try to log on I get a message saying that I have reached my limit
What the hell is going on
I cannot believe that you guys cannot follow simple instructions and get it right
My undersatnding of the R250 unlimited off peak package is the I will pay R260 a month and from 11.00pm to 6.00pm the next day I will have unlimited usage
It is now 8.06am and it says I have reached my limit
I want this issue sorted out today, if not I will be writing to the Ombudsman
And i expect a call on my cell to get this issue resolved : ***
AC
Ad C's update02 Sept 2020, 15:53
Reviewer Update
Hi
I still havent recieved feedback
Can someone from Rian please tell me what the hell is going on
AC
Ad C's update02 Sept 2020, 15:55
Reviewer Update
I am really sick and tired
Everyday I complain and no one does anything but they are quick to debt my account