DM
Dineo M
1 reviews | Active since Oct 2021
15 Nov 2022, 20:27
Rain unacceptable service!!
Really how stupid is your billing system. You have debited for our subscription for this month. All we did was change the debit order to start going off a different account end of this month. Why have you now cut our internet access. Reconnect this service immediately or I will be cancelling this Rain nonsense. Your service is already disgraceful as is. We work from home and since this afternoon we've had no service. This is unacceptable and we cannot continue to have such a pathetic service. How the hell are we behind on payment for a pay as you go service????
Helpful (0)
Replies (10)0
Replies (10)DM
Dineo M's updateReviewer Update
16 Nov 2022, 06:55I hope all Rain customers see this, beware and if you have an alternative move your services to a compitent service provider. They now require us to pay double the monthly subscription for the month of Nov when they have already taken their money. Simply because we requested a debit order to come off a different account this month end. You **** people Rain and you should be ashamed. I am ashamed of how I advocate for this excuse of a service to family and friends. I will make sure they know about our experience so they can throw these useless 5G routers in a bin. Do you honestly think South Africans have money to pay as good will gesture. When we are struggling to feed our families. Sies maan
DM
Dineo M's update16 Nov 2022, 06:55
Reviewer Update
I hope all Rain customers see this, beware and if you have an alternative move your services to a compitent service provider. They now require us to pay double the monthly subscription for the month of Nov when they have already taken their money. Simply because we requested a debit order to come off a different account this month end. You **** people Rain and you should be ashamed. I am ashamed of how I advocate for this excuse of a service to family and friends. I will make sure they know about our experience so they can throw these useless 5G routers in a bin. Do you honestly think South Africans have money to pay as good will gesture. When we are struggling to feed our families. Sies maan
Rain's replyOfficial
16 Nov 2022, 08:10Hi Dineo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply16 Nov 2022, 08:10
Official
Hi Dineo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
DM
Dineo M's updateReviewer Update
16 Nov 2022, 09:21Then how did we have service till yesterday if we had an outstanding balance, are you mad. We paid for November end of October so your checks and if this problem is caused by the debit order change then change this all back to what it used to be now!!!!!
DM
Dineo M's update16 Nov 2022, 09:21
Reviewer Update
Then how did we have service till yesterday if we had an outstanding balance, are you mad. We paid for November end of October so your checks and if this problem is caused by the debit order change then change this all back to what it used to be now!!!!!
DM
Dineo M's updateReviewer Update
16 Nov 2022, 09:22Rain will give anyone till the 15th to pay explain how we had the service till yesterday
DM
Dineo M's update16 Nov 2022, 09:22
Reviewer Update
Rain will give anyone till the 15th to pay explain how we had the service till yesterday
DM
Dineo M's updateReviewer Update
16 Nov 2022, 09:28Show me which month we have not paid for send that confirmation now
DM
Dineo M's update16 Nov 2022, 09:28
Reviewer Update
Show me which month we have not paid for send that confirmation now
DM
Dineo M's updateReviewer Update
16 Nov 2022, 09:45Send us the proof where it shows we have skipped a payment. Then send me you email so I can send you my statement Urgently
DM
Dineo M's update16 Nov 2022, 09:45
Reviewer Update
Send us the proof where it shows we have skipped a payment. Then send me you email so I can send you my statement Urgently
DM
Dineo M's updateReviewer Update
16 Nov 2022, 09:46Or have the desency to call your customer
DM
Dineo M's update16 Nov 2022, 09:46
Reviewer Update
Or have the desency to call your customer
DM
Dineo M's updateReviewer Update
16 Nov 2022, 10:43We had to call your call centre for assistance and our service has been reinstated. Do yourself a favour and give a little more care to your customers. You can in with assumptions and did not even look for a positive way forward for one of your longest customers. It's disheartening to say the least. Thanks for your copied and pasted responses. You have been no help at all
DM
Dineo M's update16 Nov 2022, 10:43
Reviewer Update
We had to call your call centre for assistance and our service has been reinstated. Do yourself a favour and give a little more care to your customers. You can in with assumptions and did not even look for a positive way forward for one of your longest customers. It's disheartening to say the least. Thanks for your copied and pasted responses. You have been no help at all
DM
Dineo M's updateReviewer Update
16 Nov 2022, 12:03Yeah right, really this is your way of helping? Oh wow, we were told all this on the call we had to make to your call centre. Are you for real this is the kind of service you are proud of? People save your money and run from this service provider!🤞🏾
DM
Dineo M's update16 Nov 2022, 12:03
Reviewer Update
Yeah right, really this is your way of helping? Oh wow, we were told all this on the call we had to make to your call centre. Are you for real this is the kind of service you are proud of? People save your money and run from this service provider!🤞🏾
DM
Dineo M's updateReviewer Update
16 Nov 2022, 12:07I am going to make sure I blast you on every social media platform we can find. We will not let you get away with the inconvenience you caused us. A copied and pasted apology for the hours we needed to use our mobile data to do our work, yet you were paid your monthly fee???? Forget it...What a wow 😳
DM
Dineo M's update16 Nov 2022, 12:07
Reviewer Update
I am going to make sure I blast you on every social media platform we can find. We will not let you get away with the inconvenience you caused us. A copied and pasted apology for the hours we needed to use our mobile data to do our work, yet you were paid your monthly fee???? Forget it...What a wow 😳