Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

26 Nov 2024, 11:35

Rain *****ulenty double charging for services

This company is double charging people for 2 devices. I have queried it with them and no help.

I canceled my contract and they still ran a debit order after that removed the device from my house

I have tried many times to get this money back but they don't call back .

Please help

0
Replies (2)
Rain
Rain's reply26 Nov 2024, 12:00
Official
Hi Nicolas S

Thank you for bringing your Billing complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
's update26 Nov 2024, 12:32
Reviewer Update
They have contacted. But still no help. Tina telling that rains system can't pick up proper correspondence I must forward. This is very unprofessional as all corresponding communication is done via telephone and recorded line now they want correspondence from me.

They can tell me that I started the new service and the other device stopped in May blah blah.