Rain *****ulently taking my money without permission

Good day, I have been using Rain Home router for over 4 years now and ended our relationship last year September. I was then told that i must pay for the month of September and August as they are 2 months in arrears, which is only fair. In November I was charger for October even though I had asked them to cancel my subscription (month to Month). When i queried i was told that it is their system it will always charges you until u upto date with payments even if you had made arrangements. I asked them to escalate. I then called again and made a payment of R+/-560 as per our arrangement and asked them to please not charge me for November or December and this was agreed my balance at that time was R900. . These calls were recorded and unfortunately i missed December payment . On the 26th January i woke up to a debit/purchase from Rain of two amounts/ transactions of R1210*2. I have not made an debit check mandate with Rain or arranged for R2410 to be debited out of my account. Whats worse is that when i go to Debit check on my banking app the transaction is not even there. The transaction type says Recurring card purchase on my statement. Is this even legal that someone would go into my account and take money ( RECURRING CARD PURCAHSE) without my permission? Please can i get help. Further more i have not used Rain Router since September but i am still being billed every month even though i was told they will not bill me anymore. IS this not ***** and ******* please give me advice. I have been calling since with no luck as they do not have billing department number instead they will asking the billing department to call me back since Sunday. 31/12/2024 R795.00 view 30/11/2024 R715.50 view 31/10/2024 R564.19