SW
Sherizaan W

1 reviews | Active since May 2023

07 Apr 2025, 12:07

Rain *****ulent payments

I am very furious while typing this review. I have been using Rain since Covid started till the 27.03.2025. I never missed a payment, and their signal is very poor, call center agents are very rude and doltish. My internet has been cut 28.03.2025, because I cancelled it. I immediately signed up with a different service provider. On the 03.04.2025 two purchases were made from my bank account, this was Rain, I called them and they told me this was for invoices that I have not paid since February. Like I said previously I never missed a payment because I used the network for work and I have never been cut, so how could they billed me for a payment they say I never made. I am now writing this review here hoping someone can assist me to get my money back. Because I feel this is *****ulent

0
Replies (4)
Rain
Rain's reply07 Apr 2025, 13:31
Official
Hi Sherizaan,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
SW
Sherizaan W's update07 Apr 2025, 15:41
Reviewer Update
I will say it again, I never missed a payment. If a payment was not done on the account you would cut the service immediately, n if you can check the system this never happened. Every month your receive you full money. Now that I decide to cancel, you make al this purchases from my account. I want my money back into my account

SW
Sherizaan W's update07 Apr 2025, 15:44
Reviewer Update
You don't just take money out of people's account, this had to be discussed with me first. This purchases was done without my consent
SW
Sherizaan W's update07 Apr 2025, 20:57
Reviewer Update
If my account has been overdue why was this not once communicated with me, I have not receive any kind of communication that my account was over due. This is day light *******. If my account was over due, my service was gonna be off, but not once did this happen. You guys must refund my money. I will take this matter further. Every cent counts in this country.