Rain: *****ulent charge on my card after having cancelled the subscription.

Rain service and customer care is beyond annoying and unprofessional; it is now *****ulent because how can you charge a subscription fee for May while I had successfully cancelled my subscription in April and I even received a communication form Rain that my subscription is cancelled effective on the last day of the month (referring to April the 30th). After that on the 1st of May your sim card was disconnected from the network because they were showing no signal meaning that it was successfully cancelled; and I removed the sim card from my device because it was cancelled with no signal.

Secondly, at first you said the extra R535 was charged for March subscription then a POP was sent that March was paid for now all of a sudden it was for May. Now RAIN is coming up with all the excuses possible for it not to pay me back my money.

Additionally, from the second week of May my Rain profile was removed because I tried to log-in to look for my April and March invoice but my profile was no longer existing.So again how can you charge me for May when my Rain profile is non-active and all your sim cards are disconnected with no signal.

I have not received my refund of R1070 till today and no communication of whether it is processed or not.

I am really not taken seriously by Rain. I've been reporting this issue since the 5th of May 2025. I have been receiving back and forth excuses for not being paid my money back.

Firstly, it was that I was owing March, and sent the POP showing that the subscription was paid for. All my monthly subscription were paid in advanced, I would pay on the 25th each month for the upcoming month and all payments were update.

Secondly, I was told that I will not receive my refund because it was allocated for May but how can I pay for May while I had cancelled my subscription in April and had never used Rain services or network the whole month. I last used the Rain network on the 30th April from the 1st of May I was disconnected and all Sim cards had no network as per my cancellation.

When I call the customer care line and request for the billing team they fail to assist me telling that it's a different billing them not the consultant that I'm talking to who can assist with refunds but they can't put me through to that "billing team". Now when send emails or request for calls back from that billing team they sometimes call and say nothing on the line after that drop the call without saying anything or resolving my matter.