Rain - *****ulant Payment Deductions

I ordered rain service, when I placed the order there was a problem and my payment was deducted twice from my account. 2 Units was assigned for delivery, upon delivery I already left RSA for the USA (my mother had documents) but the delivery Agent said it can not be delivered as she is not the account person. The units was RTS, the same day received message to say 1 unit was successfully RICA. Did multiple emails and calls to explain what happened also cancellation of service on the portal. It is 5 months later monthly subscription deducted from my account for units I did not receive and even looking to the usage can be identified as never used. As I am not in RSA anymore I put the contact number to be my mother - to get a call and say refund will be done to look at my account this weekend and have 2 more deductions on my account. How difficult is it to cancel a service that was never even started, how can units be RICA is the driver did not accept the documents, and why can Rain not reply and correct this. I cannot even delete my card from the payment profile as I have to add another card.....#frustraded