TB
Tania B

1 reviews | Active since Apr 2017

11 Oct 2022, 15:28

Rain - Try Another Network

If you are looking for 5G fastest Wifi network, definitely give Rain a miss. You will only be wasting your time and money. We have had Rain for over a year and are on the Premium Package and as regular as clockwork they will take their subscription every month and as regular as clockwork you will have the poorest network you can imagine! Calling the call centre and speaking with the agents has been in my experience really great, as they have been very helpful, however they are unable to put you through to technical support, as there is no such thing at Rain South Africa. Perhaps if you try the Bahamas you would be more likely to receive the service you require. Oh and do not bother with their support web page as there is not one!

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Replies (4)
Rain
Rain's reply11 Oct 2022, 15:44
Official
Hi Tania .

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 

Best regards,

Rain
Rain's reply11 Oct 2022, 15:46
Official
Please note that I need you to provide me with your email address linked to your rain account via a private reply.

Best regards,

TB
Tania B's update12 Oct 2022, 20:21
Reviewer Update
Hi

My email is *** and the sim card I went and got myself has never even registered on your system. I waited 3 days with no luck and wasted airtime calling, so I gave up. My friend, who finally lost it with your service today has posted his review. We decided a year ago that we both share payment of the subscription under his name for the premium package, which is as follows: 

My email address is ***phone number ***
full names Pietro Antonio Renato Mariani
Rain
Rain's reply13 Oct 2022, 08:45
Official
We do apologize for the inconvenience caused.

Please note that there is an alarm on the nearest site in the area. Our technicians are working on sorting out the issue

Best regards,