Rain train your staff

I called to they support line and spoke to a lady named Shantel spoke as if she didn’t want to assist or even be there I’m not sure these companies don’t take their employees for training or they specifically go out to employe uninspired people I know when I was in my 20s and my peers worked in call centers training was of great significance and was continuous. I’m not sure if the low rates we are paying are a trade off to the training Highly disappointed