Rain towers do not have battery back up so the internet is down during loadshedding, even if you have your own battery backup for the router

The Rain internet service doesn't work when it rains (hahaha), nor does it work when there is loadshedding and at other odd times its so slow. I have a backup battery for my router so my router is on but their towers don't have battery backup so when there is loadshedding Rain's tower goes down. This is unacceptable especially if you need internet for work. Also they advertised that I would pay R1 for the first month but when they debited my account it was for the full month even though I only had the service for 8 days. Ive cancelled but I need to give 30 days notice, so thats an extra month Im paying for. In the meantime Ive got fibre which is only R150 extra per month. The customer service is terrible as well.