RAIN took my money and switched me off after not providing efficient Internet. Whole month paid for nothing!!

I moved from Plattekloof to Table View recently. Before I paid Rain for the following month, I checked the coverage and made sure that I was covered to the area I was moving. Everything checked out correctly. I was covered and Rain had many points of coverage around me. I paid R479.00 for the month of September. I have not received one day of coverage. I email RAIN in the correct manner, received nothing back. I emailed again and received a email to say move your router, do a Speed test. Both suggestions were dont, still nothing. I contact RAIN again and asked for urgent assistance as I do online work. Nothing back. I emailed again, nothing back. I wrote on their Facebook page, then I received a response, our technicians are working on it and we will get back to you, please have patience as we will attend to you. Fine, now we are talking about a week and half later. Then still nothing. I emailed them saying I do not want to use RAIN if they don't have coverage and I would like a refund. No-one wants to pay for something they never received. I NEVER received coverage yet I paid. They then switched me off. I have no internet, never had, and PAID for this service in full for September. I cannot believe they will do this to a single Mom and still not try to assist me. My urgent pleas are falling on deaf ears. It's a disgrace. I sit with no Internet, out of pocket and RAIN has done nothing. I want a refund now! This is despicable. Imagine going into the shop, paying for a kilogram of streak then the cashier takes the money and takes your steak back, you walk out empty-handed. That's exactly what has happened. RAIN took my money and provided nothing!!! I need to get the refund so that I can appoint another service provider in order to do some work so that I may earn an income. Rain you are stopping me from living!