1 reviews | Active since Apr 2015
RAIN - Took my money and RAIN SUPPORT refuses to assist me
Pathetic and frustrating...
I had initially taken a Rain contract in December 2021. I moved at May 2022 into new premises where they already make use of Rain. I called and email rain support to kindly cancel my subscription and collect the 5g router... I received no response. On June 23rd, I received a call and an email telling me the below:
23 Jun 2022
Thank you for taking my call. As per our telephonic conversation, your outstanding balance is R699. Kindly note you are required to pay the outstanding bill before the system will cancel your service. Please expect communication from our logistics department to arrange for the collection of the router. If you need further assistance, please do contact us on ***. And don't forget the “My Rain” app is available for download! Check usage, track billing & switch plans. With my rain, you’re in control. https://play.google.com/store/apps/details?id=consumer.app.co.za.rain To respond to this ticket, simply reply to this email.
Reference Number: ***
& then another email:
rain *** 23 Jun 2022
reason for escalation: immediate cancelation
To respond to this ticket, simply reply to this email.
Reference Number: ***
& Lastly...
rain *** 23 Jun 2022
reason for escalation: collection of router customer has moved will pay outstanding balance
To respond to this ticket, simply reply to this email.
Reference Number: ***
I was advised of my outstanding balance and agreed to pay and have the router collected. At the end of June, they debited me for R699 x 2 and no one has come through to collect the router. I have been sending emails upon emails and it's like talking to a wall because they refuse to understand what I am trying to say... Eventually, they tell me by email that the R699 extra they have taken they will credit to my next invoice................... WHAT NEXT INVOICE??? I have asked for a cancelation... All I want is my money back into my account!!!
Highly frustrated and I will not recommend RAIN to anyone!!!
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
***
***
On July 4th, RAIN rep**** to me saying:
04 Jul 2022, 15:32
I responded via email and rep**** on here on
to Nteseng, Phillip
Today is Thursday, 14th July... not a single response, no collection of the router, and no sign of my refund. RAIN, is this how you treat your clients??? Must I wait more than 14 days for the money you took from my account that does not belong to you??? R699 is a lot of money, well to me at least and I need it refunded ASAP! You would think that given the recent increase in prices of everything RAIN would at least ensure that refunds are done in time due to people needing their hard-earned money.
I am so frustrated right now because it seems I cannot get through to anyone.
On July 4th, RAIN rep**** to me saying:
04 Jul 2022, 15:32
I responded via email and rep**** on here on
to Nteseng, Phillip
Today is Thursday, 14th July... not a single response, no collection of the router, and no sign of my refund. RAIN, is this how you treat your clients??? Must I wait more than 14 days for the money you took from my account that does not belong to you??? R699 is a lot of money, well to me at least and I need it refunded ASAP! You would think that given the recent increase in prices of everything RAIN would at least ensure that refunds are done in time due to people needing their hard-earned money.
I am so frustrated right now because it seems I cannot get through to anyone.