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Sylvia B

1 reviews | Active since Jan 2025

30 Apr 2025, 20:31

Rain took money from my account without my permission

I have a 101 rain router which I pay per month and with the package I receive 2 Free sim cards. Recently they did an unauthorized top up on one of the sim cards. They took R615 from my bank without my permission. I reported it and haven't heard anything from them again.

0
Replies (16)
Rain
Rain's reply30 Apr 2025, 20:39
Official
Hi Sylvia,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
SB
Sylvia B's update30 Apr 2025, 22:55
Reviewer Update
Only I have access to my profile login and I did not authorized a top up on the sim card. It happened 5:00 in the morning.. I was asleep at that time so I did not authorized this which means that Rain can ***** your money anytime they feel like it.
SB
Sylvia B's update02 May 2025, 10:23
Reviewer Update
The funds were deducted from my account.
What is worse is the data you load on the sim card is gone so you took my money and then afterwards all the data is gone from te sim card.
SB
Sylvia B's update02 May 2025, 10:26
Reviewer Update
Normally you invoice me for every payment but there is no invoice available for this deduction which means this was an unauthorized deduction. I want my money back or I'm cancelling rain
SB
Sylvia B's update02 May 2025, 21:56
Reviewer Update
AGAIN Today you took R635 from my account. So in 1 week you took 2 installments. This is getting ridiculous.. you should start firing people at rain because they don't know how to do their job.
SB
Sylvia B's update02 May 2025, 22:04
Reviewer Update
RAIN deducted money from my account on the 26 April and again on the 2nd of May. That is exactly 1 week apart. Rain is the most ************* network service there is.
SB
Sylvia B's update03 May 2025, 13:39
Reviewer Update
yes the payment date was on the 1st of May but you also took R615 from my account on the 26 April for absolutely no reason. You better put it back in my bank account.
SB
Sylvia B's update03 May 2025, 13:40
Reviewer Update
You can't take money from your customers like you want. Two installments in 1 week and i am not the only customer this happens too.
SB
Sylvia B's update04 May 2025, 18:55
Reviewer Update
I send you the email with the proof of payment.
SB
Sylvia B's update05 May 2025, 13:53
Reviewer Update
Thank you.
SB
Sylvia B's update06 May 2025, 21:15
Reviewer Update
You guys are damn unbelievable!!
After you wrongly took R635 on the 26 April and then R615 on the 1st may, you have the audacity to send me a message and say that I have an outstanding amount of R515.

I went through my statements and this is how i paid in April.
6 April -R155
16 April - R457
After that payments I was up to date!
Then you took R635 on the 26 April and R615 on 1st may!!! I don't owe you anything but you like taking from your customers.. You guys are the worse.
SB
Sylvia B's update06 May 2025, 21:21
Reviewer Update
My installment per month is R625 so why do you put my account in arrears with R515.. I AM UP TO DATE! YOU OWE ME THE R615 THAT YOU TOOK ON THE 26 APRIL!
SB
Sylvia B's update07 May 2025, 11:59
Reviewer Update
I just saw that my account is up to date again.
Thank you Rain.
SB
Sylvia B's update08 May 2025, 06:47
Reviewer Update
Thanks Rain. I received my refund of R615.
SB
Sylvia B's update20 May 2025, 18:58
Reviewer Update
My account says I am a R100 in arrears. I am up to date. My next payment is the 1st of June so I don't owe you a R100.
SB
Sylvia B's update20 May 2025, 18:59
Reviewer Update
I payd my monthly installment of R625 on the 1st of May so I don't owe you anything