Rain took 9 days to Rica my sim

I've been using a Rain product for about two years now, and have been reasonably happy, apart from the lower speeds these days and the throttling in the evening. So I decided to get another product from them, but what a pain the Rica process was. They only managed to do it after 9 (nine) days, after promising it would only take 15 minutes. They really should do better than this.