CP
Chandrika P
1 reviews | Active since Nov 2017
13 Jul 2020, 20:32
RAIN-TOO LAZY TO ASSIST!!!
I am disgusted by the level of service that i received from RAIN. I app**** for rain 5G router package for R699. The money was debited from my account immediately after my card details were given, yet i still sit and wait for my form of confirmation from RAIN about my delivery. They also request that you keep your id and bank statements as proof of address. i have JUST moved to a rented unit, there is absolutely no consultant which calls you back to advise you on your next step??? my daughter is missing her very crucial zoom classes since Friday, the 10th of July. Who is going to reimburse me on those lost days?
i am absolutely furious!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
14 Jul 2020, 09:12Hi Chandrika
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Rain's reply14 Jul 2020, 09:12
Official
Hi Chandrika
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
CP
Chandrika P's updateReviewer Update
14 Jul 2020, 09:30Hi,
my email address used to register with Rain is chandrika.*******
i got a mail from RAM this morning stating that my parcel is on the way, however the contact details on the mail was on a number i no longer have access to, and i have changed it on the RAIN WEBSITE, so now how will the courier guy notify me once the router is here? i tried calling RAM but their customer service is forever ringing and doesnt get answered.
my email address used to register with Rain is chandrika.*******
i got a mail from RAM this morning stating that my parcel is on the way, however the contact details on the mail was on a number i no longer have access to, and i have changed it on the RAIN WEBSITE, so now how will the courier guy notify me once the router is here? i tried calling RAM but their customer service is forever ringing and doesnt get answered.
CP
Chandrika P's update14 Jul 2020, 09:30
Reviewer Update
Hi,
my email address used to register with Rain is chandrika.*******
i got a mail from RAM this morning stating that my parcel is on the way, however the contact details on the mail was on a number i no longer have access to, and i have changed it on the RAIN WEBSITE, so now how will the courier guy notify me once the router is here? i tried calling RAM but their customer service is forever ringing and doesnt get answered.
my email address used to register with Rain is chandrika.*******
i got a mail from RAM this morning stating that my parcel is on the way, however the contact details on the mail was on a number i no longer have access to, and i have changed it on the RAIN WEBSITE, so now how will the courier guy notify me once the router is here? i tried calling RAM but their customer service is forever ringing and doesnt get answered.
CP
Chandrika P's updateReviewer Update
14 Jul 2020, 09:34image.png 39.26 KB
CP
Chandrika P's update14 Jul 2020, 09:34
Reviewer Update
image.png 39.26 KB