Item: Rain
Rating: 1
Author: Andrew E

AE

Andrew E's updateReviewer Update

09 Feb 2021, 09:55

This impacts my work, I am working from home, hosting meetings and virtual environments meaning I keep losing connection to clients and having data loss which is detrimental to my line of work

AE

Andrew E's update09 Feb 2021, 09:55

Reviewer Update

This impacts my work, I am working from home, hosting meetings and virtual environments meaning I keep losing connection to clients and having data loss which is detrimental to my line of work

Rain's replyOfficial

09 Feb 2021, 10:01

Good morning Andrew

I hope you are well, kindly accept my humble apologies for the service that you have received thus far. I have escalated your ticket.
Please be advised that one of our agents will be in contact with you to assist you.

Regards
Mosa

Rain's reply09 Feb 2021, 10:01

Official

Good morning Andrew

I hope you are well, kindly accept my humble apologies for the service that you have received thus far. I have escalated your ticket.
Please be advised that one of our agents will be in contact with you to assist you.

Regards
Mosa

AE

Andrew E's updateReviewer Update

16 Feb 2021, 10:42

So now after the last review, I was contacted by Ms Tess to assist me, and we had to go through what she and I had gone through already, this is so frustrating, I already explained what the issue is and she sends me the terms and conditions of the package I am on , telling me that I am on a 30 Meg package and my speeds are above 30, yet I have made it abundantly clear to her that the speeds indicate 30 but the actual download is capped at 4. I even had sent her screenshots with all the details.
Now I upgraded to the premium package to test and see where the issue may arise
1) as by the time of sending this review, it has been almost 24 hours and I am still on standard package
2) since yesterday I have not been able to connect to , I was contacted by Thabiso yesterday, all his troubleshooting did not help he promised to have a technician on site by ***21. I also for the second time requested Tess to call me. Tess has not called me until now, and I got an email saying the technician will come on ***1. this will be over 36 hours with no internet.
I wonder what kind of service this is

AE

Andrew E's update16 Feb 2021, 10:42

Reviewer Update

So now after the last review, I was contacted by Ms Tess to assist me, and we had to go through what she and I had gone through already, this is so frustrating, I already explained what the issue is and she sends me the terms and conditions of the package I am on , telling me that I am on a 30 Meg package and my speeds are above 30, yet I have made it abundantly clear to her that the speeds indicate 30 but the actual download is capped at 4. I even had sent her screenshots with all the details.
Now I upgraded to the premium package to test and see where the issue may arise
1) as by the time of sending this review, it has been almost 24 hours and I am still on standard package
2) since yesterday I have not been able to connect to , I was contacted by Thabiso yesterday, all his troubleshooting did not help he promised to have a technician on site by ***21. I also for the second time requested Tess to call me. Tess has not called me until now, and I got an email saying the technician will come on ***1. this will be over 36 hours with no internet.
I wonder what kind of service this is

RAIN throttling clients and giving false promises and poor service