1 reviews | Active since Jun 2026
RAIN THEFT ~ HORRIBLE SERVICES
I took out the RAIN WIFI solution in 2021/2022, which came with a Router Only ~ unlimited internet access. Then end of 2023, I upgraded to a package, which gets you 2x SIM Cards (each sim monthly gets 2GB, 100sms, 100 call minutes). From the two sim cards, one did not & has never worked even after I inserted it into my second device. But the point is ASSISTANCE was requested as far back as 2023, even in 2024 and those emails were ignored (10 Reference Number/Support Tickets were issued ~ none of them resolved).
So I have canceled my services with them and moved to MTN similar solution half the price. (no 2x sim cards though which does not matter).
Rain - is actually a *****, because the services were paid for and the services were not rendered. And after multiple calls to their call center that is now overseas.
Lack of a better word they flat out refused to 'solve a problem they caused'
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
The issue here is for 3 years; I paid for services you did not render. Which is no less than theft, *****, (I could go on which other apt words to describe Rains Conduct) ...
"Billing Account is on R0" ~ THAT'S NOT THE ISSUE HERE!!!
I am fully aware of that; because I notified you of my cancelation a month in advance; and moved on to MTN.
You clearly have not understood my displeasure; I think its best you enquire first before you respond for PR likes aesthetics.
Let me spell it out - for 3 years ~ YOU TOOK MONEY I WORK HARD FOR AND DID NOT RENDER THE SERVICE.
The issue here is for 3 years; I paid for services you did not render. Which is no less than theft, *****, (I could go on which other apt words to describe Rains Conduct) ...
"Billing Account is on R0" ~ THAT'S NOT THE ISSUE HERE!!!
I am fully aware of that; because I notified you of my cancelation a month in advance; and moved on to MTN.
You clearly have not understood my displeasure; I think its best you enquire first before you respond for PR likes aesthetics.
Let me spell it out - for 3 years ~ YOU TOOK MONEY I WORK HARD FOR AND DID NOT RENDER THE SERVICE.
When I upgraded from a WIFI Router ONLY PACKAGE to the additional SIM Card Package, my SUBSCRIPTION PAYMENT did increase (whether by 1 cent or R1, clearly indicates the was an increase in my service fees) so I completely reject the notion that the 2x SIM offering was FREE.
Again, your statement is FALSE!!!
When I upgraded from a WIFI Router ONLY PACKAGE to the additional SIM Card Package, my SUBSCRIPTION PAYMENT did increase (whether by 1 cent or R1, clearly indicates the was an increase in my service fees) so I completely reject the notion that the 2x SIM offering was FREE.
Again, your statement is FALSE!!!