RAIN The worst Support Service and Customer Care Since Telkom

Rain is now the second worst ISP next to Telkom after being billed on the 25th of this month after I have changed my payment date numerous times and it keeps changing back to the 25th I decided enough was enough and looked up their call center number, This was actually for nothing as the consultant I spoke with just kept repeating the same line over and over they are unwilling to investigate the problem as it was not logged previously, I then requested a manger contact me, After about an hour they phone me and again nothing but excuses and repeating the same thing as the previous person, They then promised to look into the issue and get back to me, guess what this morning I wake up with a support reply from RAIN And once again the same thing is repeated as previously, I then sent a long reply in hopes that they might get a wake up call, But instead I receive another reply barely a minute later which tells me they did not even read the entire message I had sent them and this was by another person but the exact same words.

I am really disappointed as when this Company started they where amazing this just goes to show you as soon as money goes to the head of the beast then its just that a money hungry monster and all those beneath the head are also the same.

There is no pride in their work or respect for the clients, I wish everyone would boycott this ISP So they can feel the hurt as one canceled subscription won't affect them.

As for the two representatives that sent me replies today one - Thabo Letsie and Two - Cresentia Lekhema.

I hope you see this and I hope your superiors see this as well perhaps then RAIN will wake up and smell the Horse **** that is going on in their ranks.

The last thing I want to add is that your knowledgebase of your products and your coverage as well as your technical know how is not even on par with a fifth grade student.

Everything you lot tell people each time is something we all know and do before contacting you, Then there are those of us who are actually in the IT field and still you try to sound like we are the idiots, Like i have not tried restarting my router first and checking the configuration and so on.

To the other people out there considering RAIN or already having it and struggling with them, Just Don't Bother spend your hard earned money elsewhere as RAIN Cares not for the customer nor the job nor the field of support.