RAIN THE WORST SERVICE PROVIDER WITH THE MOST INEPT AND RUDE CUSTOMER SERVICE ENCOUNTERED IN 40 YEARS!!!

It is the second month in a row that Rain has submitted my payment multiple times AFTER their first submission for payment was successful. The first time was 2nd and 3rd of December 2024 after the payment on the 1st, which was on a Sunday and a non-banking day, was made pending and then rekeased early morning of the 2nd. On the 2nd of Dec the payment was resubmitted and declined by the bank because funds was insufficient. I phoned Rain immediately and after 3 phone calls which grew progressively more argumentative and condescending by Rain's so-called Customer Service a supervisor took over thr call. After a much more intelligent and fruitful discussion he apologised, admitted the mistake and sent me an apology e-mail and assured me this will not occur again and offered to repay any costs incurred by the faulty transaction- which I declined due to the apology and reassurance of it not happening again, extended. On the 10th of December 2024 I received an email fron Rain giving me the option to have my payment request for January 2025 to be sibmitted on the 31st December 2024 or to have it go off on the normal date 2nd if January 2025. I chose the 31st of December and received an acknowledgement email of my date choice for payment. The payment was submitted and deducted from ny account. On the 3rd of January I noticed 2 payment requests that was declined by my bank. Both were Rain payment requests, one on the 2nd, one on the 3rd and low and behold one this morning the 4th of January 2025. I contacted Rain's totally inept and horribly hostile Customer Service which first of all took ages for my phone call, at my own cost as it is not a free call to tham, to be answered. Both times I was treated in the most disrespectful, argumentative and condesecnding way I have ever been treated by any Customer Service in 50 years! Both times they tried to argued the mistake to be mine and not that I do not understand how payment fir products work. Forcefully in raised voices talking over me and interrupting me to make THEIR clueless points heard over my questions. An escalatoon was promsed when I insisted to speak to a supervisor or manager on both the 3rd and today and is still waiting for anyone to contact me to this moment. I have worked in the IT departments as a Project Manager designing, coding and installing multi-million ZAR systems for 2 major Banks in South Africa for 8 years and 5 more for years for other national institutions in South Africa before swirltching to Bookkeeper/Accountant, due to my near retirement age. Rain is singularly the most inept Service Provider for any customer, individual or corporate I have yet encountered and their Customer Service is an affront to the name Customer Service!