Rain the worst service provider who couldn't care less about tending to customer complaints and will bill double every month

I upgraded to the rain 101 in June this year, and I got an sms and email stating that they would fetch the old router free of charge. No one called me about the old router, instead every month I've been billed twice for the new and old router, I have only been using the 101 router, the old router has not been in use since I plugged in the new one. Yet every month I've been paying double the installment.

Everytime I have requested assistance, my requests fell on deaf ears. When I finally requested cancelation only then I was offered help, they said they would charge me a discounted rate of R437.50 and that as soon as the old router is returned they would process my refund for the months which I have paid but didn't use the router. Another lie, my debit order just went off and again it's the same double payment as every other month since June.

I had to even return the old router myself as days had passed and no one contacted me about collection of the router.

This is by far the worst service I have experienced, rain only wants your money and they will charge you for a product whether it's in use or not. I will file for another cancelation this month and this time I won't be coming back to them. As I have given rain ample opportunities to fix this problem. I have been with rain for almost 2 years now and even when I have connection problems, I have never been one to quickly complain, but this is beyond me.

Rain will give you false hope and keep charging you every month when they can clearly see their product is not in use. They will make **** promises to cancel and not charge you, promise you a discount in writing and still not stick to it.