Rain: The Worst Service Provider Ever!

By far the worst service provider ever. Quick to sign you up and deliver your sim card, slow to deliver service.

Since my purchase of the rain unlimited sim (16/07/2020), I have been unable to use the network. Pages don't load. You're lucky if you manage to receive 0.2mbs of data.

I have reached out to the network on several occasions through their support portal, I've even messaged on Facebook and went as far as tagging them in a story on Instagram, but to no prevail. I have left a google review, where I was instructed to contact support. I don't know why they would think I would leave any review without contacting support first.

I've tried calling their call centers, but nothing. I've been in contact with two of their agents (Gomolemo Mereko and Confidence Keupilwe), who seem to only respond when they feel like it and that is after days and weeks of zero communication, even though the notification on the ticket says they will respond within 24-48 hours.

I would like a refund (R479) for the money I paid upfront for a service I couldn't use. I've tried optimising the device several times. Even though on the map it indicates that there is a tower 0.5km and 0.81km away from me, the device still latches onto a tower that is 1.56km away. Using the mifi app, the coverage remains on 1 bar.

This morning when I logged in to try and optimize the device once again, it seems the website has been updated. The dashboard has disappeared and while you can check your location on the map and towers near you, the option to optimize has been removed and replaced with contact support. Which I have done again and again. I don't know I probably have 7 different ticket numbers for someone who has been a customer for only a month.

Today I have decided to cancel the sim, but I still want my money back. I have received no response regarding this. If anyone knows how I can get my money back from this company, please enlighten me.