1 reviews | Active since Mar 2022
Rain the worst Service provider!!!!
I'm so disgusted, dissatisfied and disappointed in Rain. If I could give them zero stars I would.
I have been offline for two weeks, with no updates, the same answer every day when calling the useless support center. I had no option but to cancel my subscription. But Rain still debited my account this month but after I have realized this, I have tried to call the Support center but this time as soon as I confirm my details, they drop the phone.
I have called about 4 times and the same thing happens. It is as if I'm being ****med. I don't don't have words to express how disgusted I am about the appalling Service I have received at Rain. This is truly the worst I've ever seen. I will not stop until I receive my money back from Rain including the month I did not receive any service from them.
I wish I should have not ignored similar stories from other customers.
No, you are lying. You only buzzed my phone once and when I answered you dropped it.
I'm on leave and available the whole day.
Regards,
Unathi
No, you are lying. You only buzzed my phone once and when I answered you dropped it.
I'm on leave and available the whole day.
Regards,
Unathi
And for your information, I called your support line now (5mims ago) and your consultant said that I never canceled the subscription. This is after you (Rain) called me and confirmed that you will call me to fetch the device. I have been offline for over a week and I have emails of you guys apologizing for the inconvenience. But today the consultant dropped the phone in my ear after I was querrying her about a referenc number that she herself did not provide to me. What kind of a Support division do you have that treats customers like they are *******. She dropped the phone in my ear after holding on the phone to speak to her for over 9mins.
This disrespect has been taken to a new level and I don't want nothing to do with Rain anymore. I don't respect your brand as you clearly did not value me as a customer.
I won't let this go as I want my refund for a service that I did not get.
I'm angry at Rain.
Yours,
Unathi N
And for your information, I called your support line now (5mims ago) and your consultant said that I never canceled the subscription. This is after you (Rain) called me and confirmed that you will call me to fetch the device. I have been offline for over a week and I have emails of you guys apologizing for the inconvenience. But today the consultant dropped the phone in my ear after I was querrying her about a referenc number that she herself did not provide to me. What kind of a Support division do you have that treats customers like they are *******. She dropped the phone in my ear after holding on the phone to speak to her for over 9mins.
This disrespect has been taken to a new level and I don't want nothing to do with Rain anymore. I don't respect your brand as you clearly did not value me as a customer.
I won't let this go as I want my refund for a service that I did not get.
I'm angry at Rain.
Yours,
Unathi N