iA
igshaan A
1 reviews | Active since Feb 2016
12 Feb 2024, 12:58
Rain the worst network
Hi. If you looking for a good service provider,this is not it. I downgraded my package from R739 to R595 in december because I was paying for 5g but getting 3g speeds. Tested several times. Then I got the new router delivered. So I didnt check my statement in Jan 2024 so only checked 1 February 2024 when I was charged for both packages R1334 and R969 FOR JAN. ITS BEEN 11DAYS LEFT SEVERAL MESSAGES TO CANCEL AND REFUND ME .NO REPLY.NO NUMBER. PROBABLY THE WORST CUSTOMER EXPERIENCE I HAD. AND I HAS SEVERAL.PLEASE AVOID rain AT AL COST.IF YOU WANT TO BE ****MED ,GO FOR rain.
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Replies (2)
Rain's replyOfficial
12 Feb 2024, 12:59Hi igshaan allie,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply12 Feb 2024, 12:59
Official
Hi igshaan allie,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
iA
igshaan A's updateReviewer Update
01 Mar 2024, 09:24So on the day of posting this review,Rain phone me and promised to refund my R739 after they collected their router,which they did on 19th of February 2024. It's 1 of March 2024 still no refunds and another suprise after they promised to deduct the correct amount of R595,was deducted R900.After I stopped my cance lation and gave them another chance,and now it happens again.My total subscription is R595,R900 I don't know where they get that Total. They not even trying to do better. I am definitely saying goodbye to rain
iA
igshaan A's update01 Mar 2024, 09:24
Reviewer Update
So on the day of posting this review,Rain phone me and promised to refund my R739 after they collected their router,which they did on 19th of February 2024. It's 1 of March 2024 still no refunds and another suprise after they promised to deduct the correct amount of R595,was deducted R900.After I stopped my cance lation and gave them another chance,and now it happens again.My total subscription is R595,R900 I don't know where they get that Total. They not even trying to do better. I am definitely saying goodbye to rain