RAIN: The worst and most useless, *********** network - horrible customer service

Rain is a horrible internet provider with even worse customer service. Every second month I have to call because something is at fault with their systems and they are constantly messing up with my payments. I am currently disconnected from my WiFi because Rain alleges that I have not paid my monthly premium for 2 months, despite the money clearly going off my account in that time period. I have attempted to call their call centre at least 5 times today, to no avail beyond being told that I have an outstanding balance. The first of the calls indicated that their call centre was down and now they are blatantly making customers wait for over 30 minutes just to get assistance. The word poor does not begin to describe their service. After all that waiting, the phone line hangs up. I am done with rain and want to cancel this service because you are **********. My email query still isn’t sorted out and I cannot work nor my child do her homework as a result of your incompetence.