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Shaun S

1 reviews | Active since Mar 2025

01 Mar 2025, 20:43

Rain the worse "internet provider" in South Africa

Hi all, I have been with rain for a few years and the only reason for this is there is no other internet provide in my area so I don't really have a choice. I am alway paying on time and never miss a payment, but I have not had a good week of good service from them, the internet is alway slow and I am never getting what I am paying for. They always say I will get a refund but I am still waiting, they are *****ing from me and ignoring me. When I complain I don't get any feed back except lies and excuses, telling me the tower is down and I have to move my router but we have 3 towers in my area and a rain technician fix the router on a pole outside my house... This is really the worse service I have ever encountered and no one is doing anything at Rain. What can I do as I really don't know what my opinions is to get what I am paying for. Please I really need help

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Replies (63)
Rain
Rain's reply01 Mar 2025, 21:02
Official
Hey Shaun S,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
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Shaun S's update01 Mar 2025, 21:27
Reviewer Update
*** *** 14 Galway Street Delville Germiston 1401
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Shaun S's update01 Mar 2025, 21:28
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Please reply public so that everyone can see the excuse we will be getting like usual
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Shaun S's update01 Mar 2025, 21:30
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And I have brought this to your attention numerous times but let's see what happens. If anyone is interested in a class action law suit please let me know
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Shaun S's update01 Mar 2025, 21:39
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How the hell do you expect me to pay for something that has not work properly once this month??? I have peen promised to be refunded a few times due to your network problems and that has only been words so tel me why should I pay for something that never works??
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Shaun S's update01 Mar 2025, 21:43
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Just shows me that you can either not read or you just don't care. Please read my first message again and again, I am having constant problems throughout the month not just now and I have all the proof on Facebook messanger
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Shaun S's update01 Mar 2025, 22:06
Reviewer Update
You don't even know I have an outdoor router... So how will you know what my downtime was??? I am pay for up to 60mbps and I am not even getting anything close to that so how is it possible to go past "the 1gb daily threshold" that your not telling anyone before getting your "service"?
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Shaun S's update02 Mar 2025, 08:27
Reviewer Update
I really don't want to... I can't even make payment on your app as it says service is unavailable just like your internet is unavailable and support is unavailable. And stop sending me private reply's. I came to this platform so that everyone can see what is being said and how we are getting **** to so Stop your private reply's
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Shaun S's update02 Mar 2025, 10:10
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Why is my internet still slow after paying my account??? Just shows you how **** the service is. I will make sure to post n new review for rain...
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Shaun S's update02 Mar 2025, 10:37
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Once again Rain has proven to me how they operate... I am getting private reply's telling me if I pay my account then my connection will be restored, what happens? Nothing the network stays as bad as it is everyday. I have to keep on fighting to get what I am paying for and even then I still don't get any help. Is there any contact number or email address that I can use to take this further? I don't want to talk to anyone from their support as this is a waist of time and money. Please anyone I am really getting emotional distressed because of this.
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Shaun S's update02 Mar 2025, 11:40
Reviewer Update
Clearly once again you do not care what I am saying... I need contact details and I have a set router on a pole outside my house, I can not move it!!!! What about that do you not understand???
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Shaun S's update02 Mar 2025, 11:55
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And the connection is still bad so why have I paid for something that not going to work and it seems like it will never work properly. Please fix my connection
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Shaun S's update02 Mar 2025, 13:54
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*** I am waiting as I am still ****ting with this nonsens network
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Shaun S's update02 Mar 2025, 14:04
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Am I going to wait the till next week for you to call me as I am still sitting with slow speeds????
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Shaun S's update02 Mar 2025, 14:41
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This is exactly what I mean... No service no help no internet no nothing just lies, I can not accept this anymore and I really thought saying something on hallopeter would help but it seems I need to go another step further
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Shaun S's update02 Mar 2025, 14:58
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I have provided you with an alternative number and still no call. I have paid my account and still your network is bad so what is it that you want more???? How does rain get away with this... *****ing and being **** to!!!!
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Shaun S's update02 Mar 2025, 14:59
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(*****ing) and being (****) to
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Shaun S's update02 Mar 2025, 16:04
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And still nothing?? Seriously what do I have to do to get these people to sort out my internet
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Shaun S's update02 Mar 2025, 18:21
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This is the biggest load of nonsens. The technician that mounted the router said this is the best spot for the router as I had an indoor router and that was worse now you want me to have it again??? Rain has no idea what they are doing and now it's becoming my problem. This is unacceptable and still no one has phoned me, my connection is still bad and nothing is getting done. Let a manager or supervisor call me please and what has your investigation provide so far as your not lelling me anything regarding the **** internet???
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Shaun S's update02 Mar 2025, 18:24
Reviewer Update
"Please be advised that we no longer offer technicians to assist with moving the device or unmounting the mounted router, you may have to check for external services to assist with the unmounting of the router, once completed, you can drop us a message and we can assist with a device swap for an indoor unit." so this is what I am told by rain and no one phones me to explain anything to me. The problem is not my router it's your services
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Shaun S's update03 Mar 2025, 16:38
Reviewer Update
So finally the support phoned me yesterday and the connection was fine until this morning...! How is this possible? We are just were we started with the same nonsens. This is really unexpecteble
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Shaun S's update03 Mar 2025, 18:56
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So until then I have to just sit with this nonsens?? Why was it working when the support team phoned me last night
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Shaun S's update03 Mar 2025, 19:16
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I am completely offline no connection at all, how do you explain this??? What is the outcome of the investigation of my down time as it's another day we are sitting with no internet!
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Shaun S's update03 Mar 2025, 19:29
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Do you not understand I HAVE NO CONNECTION AT ALL!!! I HAVE PAID LIKE I WAS SUPPOSED TO NOW I EXPECT AT LEAST SOME CONNECTION. Really what a joke, now I am sitting without internet and the only thing you can say is "Please be advised, we do see that your matter has been escalated for a device swap. Once feedback has been provided we will reach out to you."
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Shaun S's update03 Mar 2025, 19:52
Reviewer Update
Just making me more and more angry, this is the nonsens your telling me... "Please be advised, we would suggest keeping track of the days you experience downtime and once the device swap is actioned, we will be able to amend your account for downtime according to the 1 GB threshold for daily usage, however, we have refreshed your connection and we would suggest rebooting the device and testing the connection thereafter" AND I STILL HAVE NO CONNECTION
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Shaun S's update03 Mar 2025, 20:00
Reviewer Update
Well I should of known first telling me it's my device and now this... "Please be advised, we did have our technical team have a look at the connection and kindly note that the 5G towers that best serve your home are currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G tower is fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding." 3 TOWERS I MY AREA AND YOUR TELLING ME NOT ONE OF THEM IS WORKING!!! LIES LIES AND MORE LIES
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Shaun S's update03 Mar 2025, 20:39
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This is so stupid I am waisting my time and money and still nothing gets done, what a waist to even complain on hallopeter. I thought something might change here but clearly not!!
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Shaun S's update04 Mar 2025, 06:07
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Hi Rain... So yesterday no internet connection the entire day telling me the above nonsens but today it's working??? How does this work is rain playing games with me or just sabotaging me... It seems like they like it when we fight with them because they can just lie and tell us the tower is down or the router is faulty or just make up the same stories over and over.
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Shaun S's update05 Mar 2025, 19:01
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Hi rain I have not heard anything regarding the devise swap, its been 3 days having to sit with no internet en no feedback regarding the swap. Poor poor service!!! Why does rain not care about their castomers, we pay for a sevice that we do not get...
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Shaun S's update07 Mar 2025, 12:49
Reviewer Update
Hi Rain. So for 2 days my internet was 10mbps download en 3 to 5mbps upload so I could atleast watch some TV... Now it's Friday and its so slow I can not even send a message on WhatsApp... Why is rain playing these games, this is wrong on so many levels and you don't care. Please sort this out as I have no internet every weekend and I can not handle it anymore
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Shaun S's update07 Mar 2025, 13:47
Reviewer Update
I have a outdoor router on a pole facing the right direction please stop telling me move it
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Shaun S's update07 Mar 2025, 17:12
Reviewer Update
So in the meen time I have to sit with internet that does not work and stop telling me lies as this is every weekends nonsens, it's really unexpecteble. I have still not head any feedback regarding refund!!! Now it's a daily thing having slow speeds, you have already taken my money so now it's oky to sit with this ****, lies lies and more lies I am so over it
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Shaun S's update07 Mar 2025, 17:28
Reviewer Update
This is rains excuse "We noticed that you are connected to a faraway tower, which may affect your connection. However, we have refreshed the connection, kindly move your device closer to the direction facing the corner of (Webber Road and Power Street). Place the device on a high-up platform or a windowsill, reboot your device, and check for a connection. Once you have completed the process, run a speed test via the provided website: https://speed.rain.co.za/." every day I am getting the same excuses and weekend you just don't care right...??? I have to buy data so that I can get a hold of you and I have to pay for internet that does not work so you are just costing me more and more money. How does Rain get away with this????
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Shaun S's update07 Mar 2025, 17:29
Reviewer Update
Stop sending me private messages!!!!!
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Shaun S's update07 Mar 2025, 18:10
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***.... "We humbly apologize for the inconvenience caused and your account will be duly credited for the downtime once delivery is receive" I really don't appreciate this lying. My internet is not bad after a restart then 3min is back to nothing.... Please explain this to me
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Shaun S's update07 Mar 2025, 21:07
Reviewer Update
"We apologize for the delay and any inconvenience this may have caused." And what is this going to help me??? I am still spending so much money on a service that I am not getting! You have put me through emotional trauma and it seems like it will never stop, and what will I get in return?, just an apology that will not fix anything...
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Shaun S's update08 Mar 2025, 20:17
Reviewer Update
Once again I have to beg to get my internet to work, I wonder if you have ever begged me to pay my account...??? See the difference, but this is not how it works with rain. I pay for lies and "Apologies" this in not right in any mind except yours!!! Fix the ****ection I will post screenshots of the speed tests I have done where it's working right one moment and then not and best off all is this can not be explained to me
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Shaun S's update08 Mar 2025, 20:30
Reviewer Update
I have not received anything no device no internet no service... Nothing. Why, because it's weekend and like every weekend nothing gets done. Just have a look on you facebook messenger page, I have sent all the proof of the nonsens I am getting ad I can send plenty more
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Shaun S's update08 Mar 2025, 20:31
Reviewer Update
How many different people work on your "support" team, I would really like to know who they are so that we can put the blame on them
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Shaun S's update10 Mar 2025, 19:38
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Hi rain please sort out the internet I just put on the new router that was sent to me but there is no connection how is this possible????
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Shaun S's update10 Mar 2025, 19:39
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Now we have gone from worse to nothing?????
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Shaun S's update10 Mar 2025, 20:11
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Why is rain doing this to me???? Waisting my time and energy with something that is not working??? This is such an useless device and then I do not get contacted regarding this problem just another day that my internet is not working and still you expect me to pay for this nonsens
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Shaun S's update11 Mar 2025, 09:03
Reviewer Update
Morning I have sent the mail as requested.
Thanks
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Shaun S's update11 Mar 2025, 09:46
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Please let me know what is happening and it the problem is sorted
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Shaun S's update11 Mar 2025, 11:19
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Still waiting is this going to take long
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Shaun S's update12 Mar 2025, 18:40
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Hi rain... So firstly you send me a router that was not activated... So so frustrating then when it's finally sorted I cannot even connect to the wifi with my phone... Why is it always problems after problems why do I alway have to struggle with rain. This is not good for me and I am waiting to hear when and how much I will be credited cause I have not been sitting with these problems for a month I have had these problems for almost more that 2 years and nothing has been done just getting excuses and lies all the time. Unexpecteble!!!!

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Shaun S's update12 Mar 2025, 19:00
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And I will not pay for the nonsens speeds that I am getting, 5 mbps Downloads and 1 mbps upload. There is no way
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Shaun S's update13 Mar 2025, 21:15
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That is just a stupid joke, for months I have been sitting with nonsens internet connection and ur telling me this...."Thank you for taking our call, we are happy your connection is restored, we have amended your billing, and your next payment will be R545." Unreal I can not belive this you have put me through so much and that is all I get... I am shocked by this and the poorest service ever...!!!! I have gone from up to 100mbps to 60mbps because I was not getting what I am paying for and still not getting what I am paying for and all I get is a is that!!!! No way!!!!
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Shaun S's update14 Mar 2025, 10:52
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Once again it's weekend and I have no internet connection...!!! This is exactly my problem with rain alway nonsens
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Shaun S's update14 Mar 2025, 18:49
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I can not wait until Monday for them to sort this out once again it's weekend and I have slow internet speed this is the only time I get to try enjoy the my 5ime at home and I can not even do this... Really this is unexpecteble. Why do I get call to tell me it will be sorted but when I get home I alway have see the network is nonsens???? Please just fix my connection!!!!!
Rain
Rain's reply15 Mar 2025, 07:08
Official
Hi Shaun,

Thank you for bringing your connection complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
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Shaun S's update15 Mar 2025, 12:18
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Every weekend.... This is not a connection problem rain is doing this op purpose I am sure of it
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Shaun S's update15 Mar 2025, 17:46
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This is not rocket science... Just fix my internet connection!!!! Stop lying to me I can not handle this anymore just fix the connection
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Shaun S's update15 Mar 2025, 18:07
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Now rain is just testing my patience really unexpecteble how can this be happening all the time and nothing is getting done...!!!! The worst internet of all time!!!!
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Shaun S's update15 Mar 2025, 18:20
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Why the f*ck do I have to carry on fighting????? When I get called it's all nice stories and nonsens but nothing is getting done!!! My internet is always slow and I have to fight all the time! This is ********* and unprofessional.... I want a manager to call me next time I need to get to the bottom of this somehow and I will!
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Shaun S's update15 Mar 2025, 18:22
Reviewer Update
So it seems like un ethical is is the right word as it get take out
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Shaun S's update15 Mar 2025, 19:57
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The next call I get from Rain will not be a good one I can promise you that... I can not even enjoy some online gaming cause the network is so bad...!!!!! Nothing gets done except empty promises so just be prepared for what I will be saying
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Shaun S's update16 Mar 2025, 10:32
Reviewer Update
"We apologize for the bad experience, we are working to resolve the query. We have followed up with the advance team to assist urgently" An apology is not fixing my internet, now I have again sit with slow to NO internet the entire weekend and nothing is getting done. This in unexpecteble!!!! The worst experience ever I am so over this nonsens and all I am getting is an apology or lies and excuses!!!!
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Shaun S's update16 Mar 2025, 10:33
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I have posted picture on facebook messenger and I will post daily so that you can see my proof of what I am sitting with everyday I should not even pay rain for this ***
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Shaun S's update18 Mar 2025, 12:41
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Hi Rain so from Fryday I have not heard anything that is being done to my slow connection... So what is happening?????
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Shaun S's update18 Mar 2025, 19:39
Reviewer Update
The device is loosing connection all the time say no connection!!!! Why????? Slow connection everyday!!!!! Why????? I don't need excuses or lies I need it to work and I need the speeds I am paying for!!!! Now you telling me this nonsens"Please be advised, that we have received feedback from the relevant team, the device is now activated and we would suggest plugging the device into a wall socket and testing the connection" The device has been active for 2 week and I have been telling you I am loosing connection and it's slow.... Do you not understand what I am telling you?????
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Shaun S's update18 Mar 2025, 19:47
Reviewer Update
I know this is difficult for you, but have a look at you facebook messenger I have send pictures of my problem because it seems like words is too difficult to understand if I could send it on Hallopeter I would have...!!! I can not understand why you work in a technical position if you can not read.......!!!!!
Rain
Rain's reply19 Mar 2025, 07:49
Official
Hi Shaun,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.

Thank you.
rain.